LEGAL INFORMATION

Welcome to the Wing Family!

By using GingerWings services, you’re joining our wing-loving community. Please read these terms carefully – they’re as important as our secret sauce recipe!

1. Acceptance of Terms

By accessing or using GingerWings services, including our website, mobile applications, restaurant services, delivery services, and any other services we provide (collectively, the “Services”), you agree to be bound by these Terms of Service. If you don’t agree with any part of these terms, we’ll miss you, but please don’t use our Services.

2. Use of Services

You agree to be at least 18 years old or have parental consent, provide accurate information when creating an account, keep your account credentials secure, not use our Services for any illegal or unauthorized purpose, and respect other customers and our staff.

3. Ordering & Payment

When you place an order with GingerWings, you’re entering into a contract with us. All orders are subject to availability and confirmation. All prices are in GBP and include VAT where applicable. Payment is required at the time of order.

4. Cancellations & Refunds

Online orders can be cancelled within 5 minutes of placement. Table reservations can be cancelled up to 2 hours before the booking time. Catering orders require 24 hours notice for cancellation. Refunds will be processed within 5-7 business days.

5. Intellectual Property

All content on our Services is the property of GingerWings or our licensors and is protected by intellectual property laws. Our wing recipes remain top secret!

6. Liability Disclaimer

Your Privacy Matters

At GingerWings, we take your privacy as seriously as we take our wings. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

• Account Information: Name, email address, phone number, delivery address
• Payment Information: Credit/debit card details (securely processed by our payment partners)
• Order History: Your past orders and preferences
• Device Information: IP address, browser type, operating system
• Location Data: With your permission, for delivery and finding nearest locations

2. How We Use Your Information

We use your information to process and deliver your orders, send order confirmations and updates, personalize your experience, send promotional offers (only if you opt-in), and improve our services.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. We may share with service providers (delivery partners, payment processors), when required by law, or with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits.

5. Your Rights

Under GDPR and UK data protection laws, you have the right to access your personal data, correct inaccurate data, request deletion, object to or restrict processing, and withdraw consent at any time.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience and understand how you use our Services. Think of them as the digital equivalent of remembering your regular order!

Types of Cookies We Use

• Essential Cookies: Required for the website to function (like keeping items in your basket)
• Performance Cookies: Help us understand how you use our site to improve it
• Functional Cookies: Remember your preferences and personalizations
• Marketing Cookies: Used to show you relevant ads (only with your consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our Services. For the best wing-ordering experience, we recommend keeping essential cookies enabled.

Hot & Fresh To Your Door

We’re committed to delivering your wings at peak deliciousness!

Delivery Areas & Times

• We deliver within a 3-mile radius of each location
• Delivery times are typically 30-45 minutes (peak times may be longer)
• Minimum order value: £15
• Delivery fee: £2.50 (free for orders over £30)

Delivery Policy

Our delivery partners are trained to handle your food with care. In case of any issues:

• Wrong or missing items: We’ll send the correct items ASAP
• Food quality issues: Full refund or replacement
• Late delivery: Discount on your next order
• Contact us within 30 minutes of delivery for any issues

Contactless Delivery

For your safety and convenience, we offer contactless delivery. Simply select this option at checkout, and our delivery partner will leave your order at your door and notify you upon arrival.